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Why use HelpDesk?

You may be asked to use HelpDesk by a member of the BareFlame Team when you send an e-mail requesting changes to your account. This is done to ensure that the person who sent the e-mail is the genuine account holder.

You may find it useful to send all your messages and support requests via HelpDesk to ensure a quick response.

To submit a new Support Request to BareFlame:

  1. Click the Help Desk shortcut in the navigation pane.
  2. Click Add New Ticket in the Tools group.
  3. Type the ticket subject, select the category the issue is related to, and type in the problem description.
  4. Click OK.

    The ticket is now submitted to the system and sent to a member of the Support Team. You will be notified by e-mail when the issue is resolved.

Tags: HelpDesk

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Last update: 2008-02-06 19:51 | Revision: 1.0