Printed from www.bareflame.net/contact-us/index.php at 07:10 on 25/Sep/2017.

Service Status

Visit the Bareflame.net service status centre to learn about any notified service issues and scheduled maintenance periods.

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Twitter

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Contact us

There are several ways you can get in touch with Bareflame. To keep our prices low, we built an extensive online knowledge base. This ensures we don't need to pay a mass of support staff to answer your calls.

That said, you can still call us - but please check through the knowledge base first, as there are helpful screenshots and instructions to guide you.

Knowledgebase

Our knowledgebase is constantly being updated to include new articles to guide you through your online presence with Bareflame.

Click here to access the knowledgebase.

Email us

Our email support team are on hand to respond to emails queries within four hours and often sooner. It may take us a little longer outside of working hours - expect a response within twelve hours.

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Tweet us

Get your tweet direct to our social media specialist:

@bareflame

Call us

If you still cannot find the answer to your query, please give us a call. Our lines are open 24/7/365.

Call us: 0844 884 3125.

Write to us

If you prefer to write to us, our address is:

Gueek Ltd
Unit 10
80 Lytham Road
Fulwood
Preston
PR2 3AQ.

Complaints and appeals procedures

Please raise your initial complaint through our normal communication channels above.

If you are have contacted us and are not satisfied with the outcome, level of service you received or the way in which your issue has been dealt with, then please escalate your issue to our complaints department.

We only accept escalations in writing to the following address:

Complaints Resolution Team
Gueek Ltd
Unit 10
80 Lytham Road
Fulwood
Preston
PR2 3AQ.

We will acknowledge receipt in writing within 3 working days of receiving your complaint, and after investigation, a full response will be provided within ten working days.