Printed from www.bareflame.net/contact-us/index.php at 18:32 on 18/May/2021.

Information

Bareflame.net are no longer accepting new customers.

Existing customers can log in to manage their existing web hosting and domain names.

Email us

Our email support team are on hand to respond to emails queries within four hours and often sooner. It may take us a little longer outside of working hours - expect a response within twelve hours.

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Call us

If you still cannot find the answer to your query, please give us a call. Our lines are open 24/7/365.

Call us: 0844 884 3125.

Write to us

If you prefer to write to us, our address is:

Backorder Ltd
7 Bell Yard
London
WC2A 2JR.

Complaints and appeals procedures

Please raise your initial complaint through our normal communication channels above.

If you are have contacted us and are not satisfied with the outcome, level of service you received or the way in which your issue has been dealt with, then please escalate your issue to our complaints department.

We only accept escalations in writing to the following address:

Complaints Resolution Team
Backorder Ltd
7 Bell Yard
London
WC2A 2JR.

We will acknowledge receipt in writing within 3 working days of receiving your complaint, and after investigation, a full response will be provided within ten working days.