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There are several ways you can get in touch with Bareflame. To keep our prices low, we built an extensive online knowledge base. This ensures we don't need to pay a mass of support staff to answer your calls.
That said, you can still call us - but please check through the knowledge base first, as there are helpful screenshots and instructions to guide you.
Our knowledgebase is constantly being updated to include new articles to guide you through your online presence with Bareflame.
Our email support team are on hand to respond to emails queries within four hours and often sooner. It may take us a little longer outside of working hours - expect a response within twelve hours.
If you still cannot find the answer to your query, please give us a call. Our lines are open 24/7/365.
Write to us
If you prefer to write to us, our address is:
80 Lytham Road
Complaints and appeals procedures
Please raise your initial complaint through our normal communication channels above.
If you are have contacted us and are not satisfied with the outcome, level of service you received or the way in which your issue has been dealt with, then please escalate your issue to our complaints department.
We only accept escalations in writing to the following address:
Complaints Resolution Team
80 Lytham Road
We will acknowledge receipt in writing within 3 working days of receiving your complaint, and after investigation, a full response will be provided within ten working days.